FAQ'S
1. What is your return policy?
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
2. What are the conditions for a return to be accepted?
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With tags
- In its original packaging
You’ll also need the receipt or proof of purchase.
3. How do I start a return?
To begin the return process, please email us at myafricanpride@gmail.com.
4. What happens once my return is accepted?
Once your return is accepted, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
Note: Items sent back to us without first requesting a return will not be accepted.
5. What if I received a damaged, defective, or incorrect item?
Please inspect your order upon delivery and contact us immediately at myafricanpride@gmail.com if:
- Your item is defective
- Your item is damaged
- You received the wrong item
We’ll evaluate the issue and make it right.
6. Can I exchange an item?
We don’t offer direct exchanges. The fastest way to get what you want is to:
- Return the item you have
- Once the return is accepted, make a separate purchase for the new item
7. When will I receive my refund?
Once we receive and inspect your return, we’ll notify you of the approval status. If approved:
- Your refund will be automatically processed to your original payment method within 10 business days.
- Your bank or credit card company may take additional time to process and post the refund.
If it's been more than 15 business days since your refund was approved, please contact us at myafricanpride@gmail.com.
8. Who do I contact for return-related questions?
You can always reach out to us at myafricanpride@gmail.com for any return or refund inquiries.
